Lee_R. 0 Kudos. Child safe is stuck off on my account despite it looking like it's active on my settings page. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. In order to check the settings, I will just need to take a few details via private message. I can access their US site but not their Europe site. Regards. Joining in. If Child Safe is turned off, the settings are saved until Child Safe is turned on again. Look out for the envelope in the top right-hand corner. Can you help? 0 Kudos Reply. 3. #3. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 100. Virgin Media released their network level parental control option, Web Safe,. 0 Kudos. Changing network settings to use any Public DNS should re-gain full access for the device. 9. 5. run the Standard test and confirm the. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. In order to keep a copy of the E-Mail, enable Keep a copy. My Virgin Media App. Hello, I am having this problem too. Switch on Child Safe. What’s more, it’s compatible with all. Click: Settings. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. com 194. If the AS Name does not contain Virgin Media then:. Browse Virgin Media Virgin Media Community. 2. If you could kindly inform us if this still happens when you visit a VPN site, we can take things further here - we may need to drop you a PM to try this on our side if this still isn't working for you!Child safe not working. Plug in your Virgin Media router. then web safe can be turned off from there. Turn on suggestions. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Pornography; Violence; Crime; Hate; Drugs; Hacking;. Reply. We'll be more than happy to assist from here! Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Changing the computer's network settings to use any Public DNS should re-gain full access. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. 168. e. If issue persist post back here and in the meantime consider manually. I have web safe switched off but still certain sites wont load. Virgin Media; My Virgin Media; Shop;. . 168. These categories will remain blocked until you turn Child Safe off. com, minecraft. Any website unsuitable for children is blocked by default. Follow these easy steps: 1. Adjust the settings according to the level of protection you want. 5. Log in to your Virgin Media account using your email address and password. The first is categories. and they all return the same result: ⋮. Sorry to hear of the issues with the web/child safe. Welcome to the community and thanks for taking the time to post your issue on the forums. . How to turn on Child Safe. 0 not useful. 168. Select SPAM Settings. Enter the email address to which you want to forward the messages. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. 0. Now Web Safe is blocking it. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. From shared hosting to bare metal servers, and everything in between. It’s easy to turn on. Sign in to My Virgin Media a. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. Try with OpenDNS using 208. Virgin Media help and support. Any attempt bounces me back to my account page. Simply uninstall the Virgin Media Connect app and you. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If Child Safe is turned off, the settings are saved until Child Safe is turned on again. Accessing the settings of your Virgin Media router is essential if you want to make any changes, such as changing the wireless password. It’s important you choose a passcode that’s different to the one you use to unlock your device. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. After that, click onManage services. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Sign in or register for My Virgin Media, click on 'Account Settings' > 'Online security' > toggle 'Child Safe' off (so it's grey instead of purple). Click: My Apps. I didn't even know I had Web Safe turned on and have no idea how to turn it off. Virgin. To turn parental controls off on Android, you need to go to the Play Store. The question was whether to disable the modem's firewall and rely on the router's only. For fraudulent e-mails, forward to phishing@virginmedia. not the VM Hub. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. The child safe is switched on and even after restarting the router and switching off and switching on the router still I found the restricted adult porn web sites are accessible. Virgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Try computers with Cisco’s OpenDNS using 208. run the Standard test and confirm the. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. To turn off or remove your Virgin Media Parental Control, do the following: Log in to your Virgin Media account. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block. Use the authenticator app to scan the QR code displayed on your browser screen. TV. My Virgin Media App. Engage with our active forum today!. Phone. How To Turn Off Virgin Media Parental Lock (2023)In today's video i will cover parental control virgin media,virgin media web safe,virgin media web safe sett. 168. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. 222 and 208. --. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. It's easy to turn on. Do please check out the envelope in the top right hand corner for a private message from me, and I'll look into the possibility of resolving this issue for you. Here’s how you can access the Virgin Media router settings: 1. Click here to view more details on content filters from Virgin Media’s Web Safe. Firstly, turn off your device and disconnect from the network. Switch on Child Safe. Web Safe only works when you’re connected to your Virgin Broadband at home. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023; Cannot Turn Off Websafe and Child Safe in Security matters 29-09-2023Hi, i can’t turn on child safe or web safe from the security area of the my virgin media website. Phone. Parental controls leave search sites such as Google and Bing accessible. We know that children, particularly. The new fibre phone line is designed to work with the same phones as the old copper line. You don’t need to be a web wizard to know how to take care of your kids online. After that, click onManage services. 1. " I've tried a few times on my brows. Learn how you can change Web Safe settings to turn. Although Virgin Media WiFi includes content protection, to make. 222. We'll be more than happy to assist from here!Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. 4. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned off Accessing Websites Blocked By Virgin Media. If you haven’t got an account click the ‘Create Your Account’ button. There is a title above the email listing when I open the web email display page saying "Autoforward is active" I click on the cancel (x) button but it reappears each time I reopen the page. Hi , Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings! You can read more about Parental Controls on our website. Or you can select the Catch Up & On Demand option from the Home menu and take your pick. I'm going to send you a private message so we can look into this for you. How To Turn Off Virgin Media Parental Lock (2023)In today's video i will cover parental control virgin media,virgin media web safe,virgin media web safe sett. Web Safe only works on devices connected to your Virgin Broadband at home. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. So frustrating,Here are our top tips to help you on your way. Once logged in you will see 2 filters; Virus Safe and Child Safe. Networking and WiFi. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. # Howto & Style# blocked website# child safe off# parental control# virgin media child safe bypass# virgin media child safe lock off# virgin media child safe off# virgin media child safe turn off# virgin media help# virgin media how to turn off web safe# virgin media parental control# virgin media web safe bypass# virgin media web safe bypass. Hi Carley, It won't even log me into my account, as soon as I click log in the Web browser just keeps loading. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocking off sites. Add a new username and password. To turn off or remove your Virgin Media Parental Control, do the following: Log in to your Virgin Media account. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you made. Cannot turn off web safe I want to be able to access a website and therefore need websafe to be turned off but the option does not allow - 5369625 Browse Virgin Media Virgin Media Community Hi, I’m using the Virgin TV Go app on an IPad Pro. More about Web Safe. Every attempt bounces me back to the 'My Account' page. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you made. 1. We. 4. , fortnite. Click on Auto forward. 4. You can also easily manage your guest network settings on the Virgin Media. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. When trying to watch a recording, I receive the following message ‘Unable to access the recording. Welcome to Virgin Media’s help and support page. My Virgin Media App. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Pornography; Violence; Crime; Hate; Drugs; Hacking; Suicide and self-harm; Address hiding; These categories will remain blocked until you turn Child Safe off. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. - 5397856. Click the big on/off icon to connect. Child Safe switched OFF but blocking sites. Use this also turn off web safe Reply reply. 67. Hi , No problem at all! I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. To do this: Go to Settings > General > Profiles & Device Management, Choose the WiFi network profile to remove main Virgin Media WiFi profile, Select Remove Profile. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . May just be a. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. 2) Some sort of malware on devices. 5. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. we are aware of an issue with Web. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly set1. You can go look up how to change the DNS in whatever operating system you are using yourself. Go to Account settings, then Account details b. Account - Cable. Bypass Child Safe & Virus Safe. 222. I signed in to "my account" but didn't see anything about websafe. Hoping someone can help. Reply. 222 and 208. Summer 2021. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. Login in the the Virgin Media online account and try the to enable websafe. Click: My Apps. Select the Settings cog in the top right-hand corner. Select the SPAM setting you’d like to use: Reject All Spam messages. Then turn on the Hub again. To stop automatically connecting to our WiFi hotspots, you’ll need to delete the Virgin Media WiFi profile on your device. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. While we’d recommend keeping Web Safe active, the choice to use Web Safe is up to you, and there may be situations where you don’t. Go to the URL of a proxy site. Just sign in to My Virgin Media and change your settings. These are two settings – Virus Safe and Child Safe. It may take up to 24 hours for the change to be activated on your modem. Within 30 daysHere's how to set up SafeSearch on your phone: Open the Google app on your iPhone or Android. Child Safe show is off but it's on and can't change it. 8. 1; Login with your username and password, default will be shown on the Hub itself. You could also use a VPN to save you from using a proxy site all the time. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Browse the web from multiple devices with increased security protocols. Bypass Child Safe & Virus Safe. Options. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Learn more. After that time, 18-rated content. You can try the service free for three months, and if you'd like to continue using it after that a charge of €4 per month will apply to your bill. Thanks for the quick reply. I have checked the systems at our side and there is no issue. It may take up to 24 hours for the change to be activated on your modem. Apply the Public DNS to the computer / device / your own Router i. Virgin Media Help - Get help, tips and advice to make the most of your Virgin Media Products and Services. IPCONFIG reports DNS servers as 194. The Auto forward window opens. That's why they should install a VPN on whatever device they use thereby bypassing any filtering or blocking protocols that web safe tries to implement. Web Safe Problems. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Virgin Media recommends a regular reboot of its routers which allows these digital workhorses to clear any issues that may have built up during hours of endless downloads and video streaming. Same as if you try to watch pronhub on mobile data (without turning off adult filter from your provider), switch to your VPN bypasses all the operator filters and blocks. 4. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. This is a workaround for when Child Safe does not or can not be turned off. SpeedYes I'm aware. . Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 222. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. Login to the Virgin Media online account in a web browser. Click on Plans and device. Thanks for coming back to us and I'm glad to hear that your issues have now been resolved. opens perfectly in both Firefox and in Edge. To stop automatically connecting to our WiFi hotspots, you’ll need to delete the Virgin Media WiFi profile on your device. Learn. Networking and WiFi. Click on the toggle button or checkbox to turn off the Wi-Fi Hotspot feature. 220Virgin Media parental controls are the tools we offer to help keep your family web safe. Makes sure your dns settings on your computer are manually set - 8. You can even reboot your Hub from the comfort of your sofa. Sorry to hear of the issue with the web safe function on our connection. The Virgin Media Hub 3. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Make sure the setting is saved and applied. 67. Can somebody please advise how to turn the Child Safe Lock off?. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. This can be closed. 1 REPLY billyg051 On our wavelength Options on 23-02-2023 22:15 Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin. I’m unable to do it through the Virgin Media App. Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Confirm the Wi-Fi Hotspot is turned off: To double-check that the Wi-Fi Hotspot is indeed turned off, you can try connecting to the network using another device. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. As in the title, both were turned off several days ago but are still blocking websites. Qurento. Joining in. 18-04-2022 18:13 - edited 18-04-2022 18:14. For some customers the Web Safe adjustments are not functioning. Check your connections Have a quick look at all your cables and connections and make sure everything’s firmly in place. Simply sign into your Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Thanks!Web Safe turned off but still blocking websites. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 67. Stream from Virgin Media. Status: Offline. Thank you for the help. For customers joining from. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. 3. Any website unsuitable for children is blocked by default. Virgin have a spammy DNS hijacking service. 67. 8. Account - Mobile. I understand that if we turn off the entire router off, it messes with the configuration, so ideally - keep the router on and turn the wifi off. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. Manage Your Account. Browse Virgin Media Virgin Media Community. Log in to your Virgin Media account using your email address and password. 168. Childsafe off but still blocking sites. Virgin Media takes online safety seriously. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 0 Kudos Reply. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291. Currently use premiumizer / seren / gaia. in Security matters Saturday; Re: Can’t deactivate websafe and websites are being blocked in Security matters 2 weeks agoBrowse Virgin Media Hub 5 Change Wifi Password How To Change Your Virgin Media Hub 5 Wifi Password sell products, solutions, and more in your community area. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help further. Learn how you can change Web Safe settings to turn Child Safe off. Click on Manage Web Safe. First turn off the Child Safe filter. We are able to update this setting for you manually too, we just need to confirm a few account details. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. on 09-07-2023 22:56. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Either the customer can't move the sliders or they can but without effect. try going to if Web Safe is on this site should be blocked. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 100. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Please look out for the envelope on the top right of your. A VPN circumvents restrictions by encrypting and sending all of your traffic through a tunnel that is decrypted once it reaches the VPN server. in the display area. 222 and 208. Please look out for it in the top-right, purple envelope. The Wi-Fi functionality is switched off and only an internet connection is provided through the ethernet connection into your router. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail. With this, your settings will switch to '18' automatically after a certain time. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Try both Mac and Windows. To activate Virgin Media Parental Controls select ‘ACTIVATE’. 8. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. There you’ll find handy info on how to manage your O2 account and bills online, check your usage, make payments, unlock your device and more. Browse. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. This is a workaround for when Child Safe & Virus does not or cannot be turned off. I did try to get a timescale, the response i got was ASAP. 3. Most of the Virgin Media packages come with a router to connect you and your family to the internet, and while not the best. 168. 0. Home Phone. Does Web Safe work on Virgin Media WiFi. Depending when you joined us you may have Virus Safe or both Virus Safe and Child Safe turned on by default. It blocks potentially harmful sites, such as those that may contain viruses or extreme content that isn’t necessarily illegal to view. Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. This is the same message that I get from numerous sites. mihirfriends20 • 2 days ago. As far as i am aware the firewall wont be active in modem mode which will disable all router functions including the firewall. I've turned off web safe but sites are still being blocked. Reply. Verified account Protected Tweets @; Suggested usersVirgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Login to the Virgin Media online account in a web browser. My child safe settings are off but are currently blocking sites regardless. Tuning in. need user name and password of account to log in. Joining in. Virgin Media; My Virgin Media; Shop;. So there is a list of the following possibilities: 1) Blocked IP . Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. in the display area. Email address. I wouldn't. Hi , Thanks for coming back to me. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. To access your Virgin Media Hub 5 use this web ip address on a computer that is connected to the Virgin Hub 5 wifi : 192. Thanks for getting back to me Does the screen remain blank? Do you see any timeout, or unresponsive errors appear on the screen at all? Does the same thing happen when you use another browser or device?This is all I see, on both my laptop and my phoneChanging Virgin Media Web Safe Settings on Desktop/Laptop. What’s more, it’s compatible with all. I tried to check the AS name as advised on the forum , here is what I found. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. The VIP in SafeSearch VIP refers to a Virtual IP which is an IP address that can be routed internally to multiple Google servers. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. 8. Step 2. We would like to show you a description here but the site won’t allow us. Options. Login in the the Virgin Media online account and try the to enable websafe.